FAQ

Caring for Your Handbag
My handbags are crafted from high-quality natural leather and canvas, designed to last beautifully over time. To help your handbag retain its shape, I recommend stuffing it with paper or bubble wrap before storing it in the cloth dust bag provided.

For leather care, spot clean using a damp cloth and regularly condition it with a leather protectant. The metal feet on the bottom of your bag help keep it clean, but I suggest placing it on a chair or elevated surface whenever possible while out and about. And don't forget—the delicate crystals adorning your bag deserve the same gentle care to keep them sparkling for years to come!

Ordering
Will my credit card be charged immediately? Yes, your credit card will be charged at the time you place your order. After checkout, you’ll receive an order confirmation email to let you know your order has been successfully placed. Once your order ships, I’ll send you another email with all the tracking information.

Shipping
All domestic online orders are processed Monday through Friday, excluding holidays. I ship orders via FedEx or UPS, and shipping costs are calculated at checkout and included in your invoice.

How can I track my order?
As soon as your order ships, I’ll email you a tracking number. You can track your package by visiting FedEx.com or UPS.com and entering the tracking number provided.

For any questions related to FAQ's please email carol@carolentin.com.